Verification of a quality management theory: Using a Delphi study.
Abstract
Background: A model of quality management called Strategic Collaborative Quality Management (SCQM) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a Delphi study on healthcare quality management experts. The purpose of this study was to verify the SCQM model. Methods: The proposed model was further developed using feedback from thirty quality management experts using a Delphi method. Further, a guidebook for its implementation was prepared including a road map and performance measurement. Results: The research led to the development of a context-specific model of quality management for healthcare organisations and a series of guidelines for its implementation. Conclusion: A proper model of quality management should be developed and implemented properly in healthcare organisations to achieve business excellence.
Mosadeghrad, A.M., (2013). Verification of a quality management theory: Using a Delphi study. International Journal of Health Policy and Management, 1 (4), pp. 261-271.
به "مدیریت و سیاست گذاری بهداشت و درمان" وبلاگ تخصصی اینجانب "علی محمد مصدق راد" خوش آمدید. هدف از نوشتن این وبلاگ فراهم آوردن یک فرصت برای بحث و تبادل نظر پیرامون موضوعات مرتبط با مدیریت و سیاست گذاری در بخش بهداشت و درمان می باشد.